How a High-Growth SaaS Platform Cut Onboarding Time by 85% with Gateway
The Challenge
How Do We Onboard a Rapidly Growing Team?
As the leading supporter engagement platform helping nonprofits raise more and do more, Humanitru recently closed its seed round and needed to double its team fast. But their traditional onboarding process took three months, which was far too long for a high-growth startup scaling at speed.
Time-Intensive Onboarding
Onboarding new hires used to take up to three months, requiring full-day involvement from senior leaders like COO Megan Newman.
Scaling Pressure
Humanitru needed a repeatable system to onboard new team members across departments quickly and efficiently.
Speed and Cost
Without a streamlined training system, it became increasingly challenging to maintain speed and cost efficiency across projects.
The Solution
Structured, Self-Paced Onboarding Built for Scale
Gateway transformed Humanitru’s complex, technical content into five engaging, bite-sized onboarding pathways. This helped Humanitru’s new hires ramp up faster and autonomously.
116+
by turning complex, technical content into scalable, self-directed training modules.
5
Delivered through one powerful platform, creating distinct learning paths.
46
Full rollout across three core products, faster than most teams can schedule a single onboarding cycle.
"What used to take three months now takes just two weeks. One new hire who went through Gateway’s onboarding was already more knowledgeable than team members who had been with us for over a year."
Value Delivered
SaaS Onboarding That Scales: Over $943K Saved and 3,000+ Hours Returned
saved in annual onboarding and training costs.
across training content creation, process setup, and onboarding of new hires.
projected cost savings over five years.
Why Our Solution Works for Humanitru
With Gateway’s platform in place, Humanitru now has a fast, repeatable onboarding system that scales with the company’s growth, turns complex internal knowledge into structured training that empowers new hires and frees up leadership bandwidth.
Humanitru’s onboarding time dropped from ~90 days to just 14 days, giving new hires a faster path to productivity.
The leadership now spends just 30 minutes in check-ins vs. full-day onboarding, freeing them to focus on strategy, not training.
One new hire using Gateway outperformed a teammate with a year’s tenure, thanks to structured, consistent training.
Gateway helped Humanitru establish repeatable processes they hadn’t had before, scaling knowledge and accountability.
"We had to double our team right after closing our seed round, and doing that without the right support was pretty terrifying. Gateway gave us the confidence that new hires would hit the ground running, with onboarding and training that truly scales."